Reservations
A major credit card is required to book your treatment. If you are unable to keep your scheduled appointment, you must provide a minimum of 24-hours' notice to avoid being charged our below fee. You will not be billed on this card unless there is a cancellation or no-show.
Cancellation
Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa's scheduling policies. Should you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance. Any cancellations with less than 24 hours of notice are subject to a cancellation fee amounting to 50% of the total treatment cost. Clients who miss their appointment without giving any prior notice will be charged in full for the scheduled service. All appointments must be canceled or rescheduled via phone call, email, or Square messenger. You are not able to cancel or reschedule appointments online.
Gift Cards
You must present your gift card at the point of checkout. We are unable to accept gift cards verbally. We need the either the physical gift card to swipe of the 16 digit code from an eGift card to accept the gift card redemption. We are unable to look up or track past gift card purchases.
*Gift card purchases are non refundable - sorry, no exceptions!
Lateness
All appointments have been designed to allow the appropriate amount of time for each service. If you are late for your appointment, it may limit our ability to offer the full amount of time needed for your treatment, and the full fee will be charged to you.
Returns can only be made for unopened product and must be within 30 days of purchase with a copy of the original receipt. Return for exchange or store credit only.
*Exceptions do apply for skin reactions. If you have a reaction, you can return product for exchange or store credit, but product can not be more than 1/3 used.
Product Returns
Minors
We do perform treatments on minors under the age of 18. In order to conduct these treatments, we need a consent form signed by their guardian. Also, any child under the age of 16 MUST have a guardian present in the room during their treatment. *We do not perform ANY treatments on children under the age of 12.
Payment
We accept cash, personal checks, Apple Pay, and Visa, MasterCard, American Express and Discover debit and credit cards.
Military Discount
We offer a 10% discount to any active or retired military service men and women. Please show your identification at checkout to receive the discount. Thank you to all of those who have served or currently serve our country!